1. Booking Confirmation
All bookings require 50% deposit to be paid by online bank transfer to confirm and secure the booking.The remaining balance must be paid 7 days prior to your party date.A booking will not be confirmed until the deposit has been paid and funds are cleared.
2. Cancellation Policy
Please confirm your cancellation request in writing to firstname.lastname@example.org
A charge of 50% of your session fee will be applied if you cancel your session within 48 hours of the confirmed time.
Cancellations made within 24 hours of the session time will incur a 100% charge.
3. Unforeseen Circumstances
VoxPod reserves the right to cancel, alter, or delay any booking where forced to do so by circumstances beyond our control, such as serious illness, severe weather or any other circumstances which would subject VoxPod or any of its employees or any of its participants to danger. However, a full refund will be offered or an alternative date arranged.
4. Media Rights
During the event we may take some photos and videos. Photographs, videos, or other recorded media may be used by VoxPod for the purposes of marketing or advertising without any request being made to the featured parties and without any payment or compensation being offered. If this is not acceptable please notify us by phone or e-mail.
In the event of damage to our equipment or studio space that is deemed purposeful we reserve the right to charge to the originally contracted person the full amount to repair or replace the equipment. Any damages must be reported to a member of staff immediately. We ask for total respect of the professional studio environment and all the equipment at all times, all damages must be paid for.
6. Safety of Participants
We will not tolerate bad language, aggressive or threatening behaviour to our team or other participants. We reserve the right to send away any person who is found to be unmanageable or a danger to the safety or enjoyment of others .In some cases we reserve the right to end the session immediately. In this event no refund will be given. Any additional costs involved in removing the participant will be borne by the client.
For the comfort, health and safety of all participants VoxPod operates a strictly NO SMOKING policy.
VoxPod will accept no liability for problems arising from failure to accept and/or respond to the authority and instructions of the appointed staff.
Parking for 2 cars can be made available. Please discuss this with VoxPod prior to the party date
We kindly ask for anyone who is suffering from any of the symptoms associated with COVID-19 or who are self-isolating to not attend the session or enter the studio.
The studio is a safe and clean environment. Hand sanitiser is provided and should be used when entering the building.